Infrastructure & Operations

2020 May Be the Year for a Slack-quisition

Slack’s stock value has plummeted 40% since its public debut in April 2019. Slack's slowing revenue growth coupled with intense competition in the collaboration space may...

Zoho Sign Boosts Integration to Compete With DocuSign

Zoho is extending the integration of its e-signature application, Zoho Sign, into more of its software suite, it announced on Jan. 23.

Microsoft Self-Service Purchasing in Office 365

Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises...

Serviceaide Adds AI Features to Improve Service Management Efficiency

Serviceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency.

Microsoft Simplifies Its Endpoint Management Stack With Endpoint Manager

Microsoft’s overlapping endpoint management solutions (SCCM, Intune) have confused users. Microsoft itself has acknowledged this problem and resolved it by uniting its...

Microsoft’s Change of Default Search on 365 Is Met With Outrage

On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.

Symphony SummitAI’s Latest Release Incorporates More AI Functionality to Enhance Service Management

Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.

Microsoft Introduces Managed Meeting Rooms to Facilitate Online Meetings

Microsoft announced a new service for managing the hardware and software required to run meetings in Microsoft Teams and Skype. This new solution is a cloud-based service...

AWS Sells on Speed, Not Cost

At the opening of AWS Summit in Toronto, Joshua Burgin emphasized that the main benefit of AWS cloud services is increased speed and agility. This aligns with Info-Tech's...

Internet Acceptable Use Policy

Internet usage is both a necessary tool and a potential distraction and security risk. With capabilities of the Internet and users advancing daily, it is important for...
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