Infrastructure & Operations
Topics
Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction. |
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Optimize the Service Desk With a Shift-Left Strategy – Executive BriefRead our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four... |
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Optimize the Service Desk With a Shift-Left StrategyShift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and... |
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Build a Digital Workspace Strategy – Phase 3: Identify Initiatives and a High-Level RoadmapTake an agile approach to building your digital workspace. |
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Sample Digital Workspace Value PropositionAnalyze user needs to ensure that your digital workspace provides real user value |
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Build a Digital Workspace Strategy – Phase 2: Identify High-Level RequirementsDrive requirements through a well-designed value proposition. |
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Digital Workspace Executive Presentation TemplateConcisely explain key project components to senior stakeholders |
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Digital Workspace Strategy TemplateThis strategy template will help you to quickly build an effective approach to digital workspaces. |
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Build a Digital Workspace Strategy – Phase 1: Identify the Digital Workspace You Want to BuildEnsure that the digital workspace addresses real problems the business is facing. |
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Build a Digital Workspace Strategy – Phases 1-3Ensure people spend less time searching, more time getting work done while working remotely. |
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