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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
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Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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Take an agile approach to building your digital workspace.
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Analyze user needs to ensure that your digital workspace provides real user value
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Drive requirements through a well-designed value proposition.
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Concisely explain key project components to senior stakeholders
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This strategy template will help you to quickly build an effective approach to digital workspaces.
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