Service Desk Ticket Categorization Schemes

Author(s): Mahmoud Ramin

The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the service desk and meet business requirements.

Tags

Service desk, service desk software, ITSM tool, incident, severity, impact, request, knowledgebase, staffing, categories, catyegorization, prioritization, priorities, escalation, workflow, customer service, project handover, service management, implementation roadmap, IT operations, End user satisfaction, Service support best practice, Roles and responsibilities, Service desk maturity, Shift left strategy, Ticket handling, Incident management, Service request, Knowledge management, Knowledgebase article, Escalation and prioritization, Self-service portal, Ticket categorizaties, Ctegorization scheme, Asset based category, Service-based category