Infrastructure & Operations
Topics
Manage Active Directory in the Service Desk – Phases 1-2Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight... |
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Manage Active Directory in the Service Desk – Executive BriefRead our concise Executive Brief to find out why you should manage the Active Directory in the service desk, review Info-Tech’s methodology, and understand the four ways... |
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Manage the Active Directory in the Service DeskIdentity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with poor... |
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Mitigate the Risk of a Cloud OutageIT leaders are still accountable for service continuity, even when those services are moved to the cloud. When an O365 outage occurs, the CEO is calling you, not Microsoft. |
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Technical Debt Executive Summary PresentationCommunicate the business impact of technical debt and different options to address it. |
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Technical Debt Business Impact Analysis ToolUse this tool to estimate business impact and prioritize critical technical debt. |
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Manage Your Technical Debt – Phases 1-3Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it. |
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Manage Your Technical Debt – Executive BriefUse this methodology to measure the business impact of your technical debt and build a roadmap to fix it. |
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Manage Your Technical DebtTechnical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their... |
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Webinar: Deliver a Customer Service Training Program to Your IT DepartmentIT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service... |
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