Infrastructure & Operations
Topics
Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Knowledge ManagerThe Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. |
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UCaaS in 2021: The Top Three TrendsThis note highlights the top three trends to watch for in the 2021 UCaaS market. |
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Take Control of Cloud Costs on Microsoft Azure – Phases 1-4Develop processes, procedures, and policies to effectively manage cloud costs. |
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Take Control of Cloud Costs on Microsoft Azure – Executive BriefGet a handle on cloud costs. |
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Take Control of Cloud Costs on Microsoft AzureDevelop processes, procedures, and policies to effectively manage cloud costs. |
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Service Cost Cheat Sheet for AzureDocument cost factors by cloud service. |
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Briefing: Cisco Webex LegislateOn November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have... |
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Briefing: BlueJeans by VerizonOn October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for... |
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Alcatel-Lucent Enterprise Releases Q3 ReportOn November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering... |
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