Infrastructure & Operations
Topics
Webinar: Improve IT Satisfaction by Standardizing the Service DeskThe service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize... |
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Accelerate Your Automation Processes – Executive BriefRead this Executive Brief to find out why your organization should accelerate your automation processes, review Info-Tech’s methodology, and understand the ways Info-Tech... |
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Accelerate your Automation Processes – Phases 1-2Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide the... |
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Automation Suite Roadmap ToolUse this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase... |
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Automation Suite Maturity Assessment ToolUse this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects. |
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Alcatel-Lucent Enterprise Releases Q4 ReportOn February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions... |
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Review: ZohoDay 2021On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s... |
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Active Directory Process WorkflowsUse this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers. |
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Active Directory Metrics ToolRecording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory. |
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Active Directory Standard Operating ProcedureThe Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory. |
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