Infrastructure & Operations
Topics
Take Action on Service Desk Customer Feedback StoryboardLearn how to set up a customer feedback program for your service desks. |
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Sample Size CalculatorA tool to calculate the sample size needed for your survey. |
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Passwordless Authentication StoryboardEnd users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable... |
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Passwordless AuthenticationEnd users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable... |
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Termination Logistics ToolUse this tool to carry out and communicate terminations smoothly through thoughtful planning and consideration of the termination's impact. |
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Right-Size the Service Desk for Small EnterpriseSmall enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service. |
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Printer Policy TemplateUse this printer policy is to facilitate the appropriate and responsible business use of its printer assets as well as control printer cost of ownership by preventing waste... |
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Managed Print Services RFP TemplateUse this request for proposal (RFP) template to invite prospective vendors to submit a proposal to supply multifunction printers or provide fully managed printing services. |
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Managed Print Services RFP Vendor Proposal Scoring ToolUse this scoring tool to help assess which vendor proposal can best meet your managed printing services requirements in an objective way. Use this scoring tool in... |
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Managed Print Services Vendor Assessment QuestionsUse this document as a “shopping list” to jump start an initial draft of the RFP and, more importantly, scoring requirements. |
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