Take Action on Service Desk Customer Feedback Storyboard

Author(s): Natalie Sansone , Emily Sugerman

Use this deck to learn how to

  • Measure customer satisfaction.
  • Design and implement transactional and relationship surveys.
  • Analyze and act on user feedback.

Understand best practices for setting up your survey program, mitigate common challenges like survey fatigue, and act on the feedback to ensure your end users continue to respond to your surveys.

Tags

Satisfaction survey, end-user satisfaction survey, service desk satisfaction survey, service desk survey, relationship survey, annual survey, customer satisfaction, customer satisfaction survey, customer feedback, end-user feedback, help desk survey, help desk satisfaction survey, improve CSAT, improve end-user satisfaction, improve customer satisfaction, continual improvement, survey design

View the Complete Blueprint:

Thought model representing Take Action on Service Desk Customer Feedback

Take Action on Service Desk Customer Feedback

Drive up CSAT scores by asking the right questions and effectively responding to user feedback.

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Transactional Service Desk Survey Template
Thought model representing Identify the Customer Satisfaction Metrics That Matter Storyboard

Identify the Customer Satisfaction Metrics That Matter Storyboard
Thought model representing End-User Satisfaction Survey Review Workflows

End-User Satisfaction Survey Review Workflows
Thought model representing Identify the Customer Satisfaction Metrics That Matter

Identify the Customer Satisfaction Metrics That Matter
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