Infrastructure & Operations
Topics
Legacy Active Directory EnvironmentDespite Microsoft’s Azure becoming prominent in the world of cloud services, Azure Active Directory is not a replacement for on-premises Active Directory. While Azure... |
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Manage Your Chromebooks and MacBooks StoryboardChromebooks and MacBooks must be properly managed in enterprise and educational environments. Explore options, guidance, and best practices related to Chromebook and... |
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Manage Your Chromebooks and MacBooksChromebooks and MacBooks must be afforded the same considerations as the Windows devices when it comes to management. The good news is that there is no lack of available... |
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Endpoint Management Selection ToolThis tool will help you determine the features and options you want or need in an endpoint management solution. |
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Enterprise Storage Solution Considerations StoryboardEnterprise storage has evolved with more options than ever. Understand the building blocks of storage so you can select the best solution. Look to existing use cases to... |
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Enterprise Storage Solution ConsiderationsEnterprise storage has evolved with more options than ever. The traditional storage vendors are not alone in the market and the solutions they offer are no longer... |
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Take Action on Service Desk Customer FeedbackUnderstand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a... |
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End-User Satisfaction Survey Review WorkflowsThis template will help you map out the step-by-step process to review collected feedback from your end-user satisfaction surveys, analyze the data, and act on it. |
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Transactional Service Desk Survey TemplateUse this template to design or write your transactional (ticket) satisfaction survey. |
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Sample Size Calculator v2A tool to calculate the sample size needed for your survey. |
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