Infrastructure & Operations - Templates & Policies

Problem Management Workflow

Provide a process workflow for easier reference and to communicate process expectations to stakeholders.

Incident KB Article Examples

Use these examples to guide your KB article templates and to clarify appropriate level of detail.

Incident Status Updates and Incident Report Examples

Modify these examples to suit your requirements.

Communication Initiatives Template

Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.

Proposal to Transform Field Technical Services Template

Use the template to build out your proposal to transform your field technical support services.

Cloud Strategy Document Template

A customizable foundation for a formalized, organization-wide cloud strategy.

Cloud Vision Executive Presentation

The executive summary captures the results of the vision exercise, including decision criteria for moving to the cloud, risks, roadblocks, and mitigations.

IoT Steering Committee Charter Template

Create a steering committee to improve success of IoT implementations.

IoT Solution Playbook

Create a framework to quickly evaluate IoT solutions to mitigate risks and increase success.

Service Desk Queue Structure Template

This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...

Problem Management Workflow Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
Incident KB Article Examples Use these examples to guide your KB article templates and to clarify appropriate level of detail.
Incident Status Updates and Incident Report Examples Modify these examples to suit your requirements.
Communication Initiatives Template Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
Proposal to Transform Field Technical Services Template Use the template to build out your proposal to transform your field technical support services.
Cloud Strategy Document Template A customizable foundation for a formalized, organization-wide cloud strategy.
Cloud Vision Executive Presentation The executive summary captures the results of the vision exercise, including decision criteria for moving to the cloud, risks, roadblocks, and mitigations.
IoT Steering Committee Charter Template Create a steering committee to improve success of IoT implementations.
IoT Solution Playbook Create a framework to quickly evaluate IoT solutions to mitigate risks and increase success.
Service Desk Queue Structure Template This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...

Infrastructure & Operations - Templates & Policies

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