Infrastructure & Operations - Templates & Policies

Use this workflow as an example of the output of an onboarding workflow-improvement activity.

Use this template to document your service desk procedures for handling VIP or executive tickets.

Use this template as an example to follow and document your own VIP support process.

Customize this template to communicate and market the VIP service to its stakeholders and users.

Use this template to outline your organization's DR testing program.

Use this template to document a DR test plan.

Use this template to determine what information is needed for vetting software requests coming into the organization.

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

Use this template to create a presentation and communications plan for launching the new service and service request catalog.

Use these examples to guide your efforts to create cloud incident response workflows.

Workflow Activity: Onboarding Example Use this workflow as an example of the output of an onboarding workflow-improvement activity.
Service Desk VIP Procedures Template Use this template to document your service desk procedures for handling VIP or executive tickets.
VIP Support Process Workflow Example Use this template as an example to follow and document your own VIP support process.
VIP Support Service Communication Template Customize this template to communicate and market the VIP service to its stakeholders and users.
Disaster Recovery Testing Program Summary Use this template to outline your organization's DR testing program.
Disaster Recovery Test Plan Template Use this template to document a DR test plan.
Nonstandard Request Assessment Use this template to determine what information is needed for vetting software requests coming into the organization.
Service Request Workflows Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
Reduce Shadow IT with a Service Request Catalog Communications Template Use this template to create a presentation and communications plan for launching the new service and service request catalog.
SaaS Incident Response Workflows Use these examples to guide your efforts to create cloud incident response workflows.