Infrastructure & Operations - Templates & Policies
Topics
Microsoft OneDrive Acceptable Use PolicyThis template provides the structure of a user-facing acceptable use policy for Microsoft's OneDrive for Business product. In conjunction with tenant-level controls,... |
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Service Desk Staffing CalculatorUse this tool to help you estimate the number of resources required to support your demand over time. |
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Service Desk Staffing Stakeholder PresentationUse this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps. |
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Quarterly Metrics Review With the CIOUse this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management. |
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Weekly Metrics Review With Your StaffProvide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings. |
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Infra & Ops Metrics Executive PresentationLeverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads. |
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Infra & Ops Metrics Program Roles & Responsibilities GuideUse this RACI chart to outline metrics program roles and responsibilities at your organization. |
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Active Directory Standard Operating ProcedureThe Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory. |
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Active Directory Process WorkflowsUse this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers. |
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Technical Debt Executive Summary PresentationCommunicate the business impact of technical debt and different options to address it. |
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