Infrastructure & Operations - Templates & Policies
Topics
Contact Center SOW Template and GuideThis template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought to... |
|
Microsoft Teams Acceptable Use PolicyThis template provides the structure of a user-facing acceptable use policy for Microsoft's Teams product. In conjunction with tenant-level controls, acceptable use... |
|
Microsoft SharePoint Online Acceptable Use PolicyThis template provides the structure of a user-facing acceptable use policy for Microsoft's SharePoint Online product. In conjunction with tenant-level controls, acceptable... |
|
Microsoft OneDrive Acceptable Use PolicyThis template provides the structure of a user-facing acceptable use policy for Microsoft's OneDrive for Business product. In conjunction with tenant-level controls,... |
|
Service Desk Staffing CalculatorUse this tool to help you estimate the number of resources required to support your demand over time. |
|
Service Desk Staffing Stakeholder PresentationUse this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps. |
|
Quarterly Metrics Review With the CIOUse this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management. |
|
Weekly Metrics Review With Your StaffProvide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings. |
|
Infra & Ops Metrics Executive PresentationLeverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads. |
|
Infra & Ops Metrics Program Roles & Responsibilities GuideUse this RACI chart to outline metrics program roles and responsibilities at your organization. |
|
