Infrastructure & Operations - Templates & Policies

Service Request Workflows

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

Reduce Shadow IT with a Service Request Catalog Communications Template

Use this template to create a presentation and communications plan for launching the new service and service request catalog.

SaaS Incident Response Workflows

Use these examples to guide your efforts to create cloud incident response workflows.

Cloud Services Resilience Summary

Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.

Change Management Standard Operating Procedure

This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.

Configuration Management Project Charter

Use this template to create a project charter to launch the configuration management project.

Configuration Management Standard Operation Procedures

Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.

Configuration Management Policy

Use this template to build a policy for the configuration management program.

Configuration Management Diagram Template Library

Use this library to view sample workflows and a data model for the configuration management program.

Continual Improvement Workflow

This is a sample workflow that you can use as a starting point for building a process for continual improvement.

Service Request Workflows Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
Reduce Shadow IT with a Service Request Catalog Communications Template Use this template to create a presentation and communications plan for launching the new service and service request catalog.
SaaS Incident Response Workflows Use these examples to guide your efforts to create cloud incident response workflows.
Cloud Services Resilience Summary Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
Change Management Standard Operating Procedure This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.
Configuration Management Project Charter Use this template to create a project charter to launch the configuration management project.
Configuration Management Standard Operation Procedures Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
Configuration Management Policy Use this template to build a policy for the configuration management program.
Configuration Management Diagram Template Library Use this library to view sample workflows and a data model for the configuration management program.
Continual Improvement Workflow This is a sample workflow that you can use as a starting point for building a process for continual improvement.

Infrastructure & Operations - Templates & Policies

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