Infrastructure & Operations - Templates & Policies

Cloud Services Resilience Summary

Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.

Change Management Standard Operating Procedure

This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.

Configuration Management Project Charter

Use this template to create a project charter to launch the configuration management project.

Configuration Management Standard Operation Procedures

Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.

Configuration Management Policy

Use this template to build a policy for the configuration management program.

Configuration Management Diagram Template Library

Use this library to view sample workflows and a data model for the configuration management program.

Continual Improvement Workflow

This is a sample workflow that you can use as a starting point for building a process for continual improvement.

Use Cases and Data Worksheet

Use this template to determine data requirements to meet use cases.

Configuration Control Board Charter

Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.

Transactional Service Desk Survey Template

Use this template to design or write your transactional (ticket) satisfaction survey.

Cloud Services Resilience Summary Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
Change Management Standard Operating Procedure This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.
Configuration Management Project Charter Use this template to create a project charter to launch the configuration management project.
Configuration Management Standard Operation Procedures Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
Configuration Management Policy Use this template to build a policy for the configuration management program.
Configuration Management Diagram Template Library Use this library to view sample workflows and a data model for the configuration management program.
Continual Improvement Workflow This is a sample workflow that you can use as a starting point for building a process for continual improvement.
Use Cases and Data Worksheet Use this template to determine data requirements to meet use cases.
Configuration Control Board Charter Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
Transactional Service Desk Survey Template Use this template to design or write your transactional (ticket) satisfaction survey.

Infrastructure & Operations - Templates & Policies

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