Enterprise Applications
Topics
Cognigy Now Central to NiCE’s Agentic Operating ModelNiCE’s 2026 Analyst Summit demonstrated three things: Cognigy is now central to NiCE CXone’s agentic operating model; CX orchestration is leaving the traditional CCaaS... |
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From Buying AI Capabilities to Continuing Operational ImprovementInfor’s Velocity conference splashed the new motto “Industry Forward” and shifted Infor’s pitch from “buy our AI capabilities” toward “subscribe to continuing operational... |
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A Forecast Must Ultimately Reconcile to the Economy That Pays for ItAI adoption can rise while model prices fall and workload intensity changes. This note shows product managers how to normalize AI market forecasts and reconcile adoption,... |
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Infor Turns Industry Process Knowledge Into an AI AdvantageInfor’s Industry AI strategy combines industry process knowledge, process mining, AI agents, implementation support, and governance to help CloudSuite customers identify... |
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SAP's CX Vision for Its Autonomous Enterprise Gets Product General Availability Timeline at Connect 2026SAP’s announcements at SAP Connect 2026 made the company’s Autonomous CX vision more tangible through expanded Joule assistants, ERP-connected commerce, and order... |
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Persona & Journey Mapping Prompts for AIGives clients a ready-to-use set of AI prompts for building a buyer persona and journey map. |
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Accelerate Persona & Journey Mapping With AI StoryboardGives clients a step-by-step AI methodology to build, refine, and validate persona and journey maps faster. |
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Accelerate Persona & Journey Mapping With AIAI can accelerate persona and journey mapping by turning existing customer information into a strong first draft in minutes. Teams can then apply expert judgment and... |
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HubSpot UNBOUND 2026 Repositions Its CRM for the Agentic EraAt UNBOUND 2026 (formerly INBOUND), HubSpot presented what it described as its most foundational product release in years. The announcements intend to reposition HubSpot... |
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AWS Transform Says It’s Processed 10 Billion Lines of Legacy CodeLegacy modernization keeps landing back on the CIO’s desk. Older platforms cost more to maintain, block access to modern development practices, and depend on specialists... |
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