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Review: Microsoft’s AI Tour in Toronto, Dec. 2024
Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several other vendors present as well to demonstrate their own solutions in partnership with Microsoft. These vendors included NVIDIA, Cohere, Snowflake, and Insight, among others, who displayed how their offerings were using and adopting AI to improve their businesses through information panels. While the event itself offered a promising glimpse into what AI has been doing today to help people and organizations, it also showed why there is the need for measured expectations when implementing AI.
Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs
Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.
AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI
Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.
Amazon Quick Suite Unveils AI-Powered Productivity Tools for All Employees
The enterprise agent space is becoming more competitive. On October 9, 2025, Google launched Gemini for Enterprise, and Amazon announced an end-user platform, Quick Suite. Both platforms streamline information access and workflow automation, reducing the need for employees to switch between multiple applications. Amazon Quick Suite centralizes business intelligence, research, and workflow setup in one platform.
Salesforce Introduces Next Gen Marketing Cloud for Improved Engagement
In 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new “agentic marketing” model in which autonomous AI agents independently build, personalize, and optimize campaigns. The update marks Salesforce’s push to fuse sales, service, and marketing into a single data-driven customer journey by replacing the era of “do not reply” messaging with real-time engagement.
Evaluating Canva for the Enterprise Marketing Stack
Canva is a platform that enables teams to create, manage, and share content. It includes developer tools, integrated AI, and compliance and governance features that meet enterprise standards. These capabilities position it as an option for organizations managing structured content creation with a focus on efficiency.
Finastra Launches Securities Financing Transaction Regulation Support
Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.
Three Global Banks Sign Up for Finastra’s Blockchain-Based LenderComm
Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.
Feeling Insecure at Wolters Kluwer After Security Breach
Wolters Kluwer suffers security breach after poor security management.
Integration Capabilities Will Drive Restaurant Operators’ Selection of Restaurant Manager’s POS System
POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.
Silverware POS Unveils Contactless Phone-to-Table Guest Dining Experiences
As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.
PARk it Can Make Restaurants POS-Digital in 24 Hours
As COVID-19 swept across the globe, many food and beverage operators were forced to switch to pick-up or delivery methods only. PAR’s novel solution PARk it supplies operators with a mobile method to continue serving their customers during this time.
Zendesk AI Summit Introduces Resolution Platform and Voice AI Agents
Zendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed through the HyperArc acquisition. The updates primarily benefit organizations already invested in Zendesk’s ecosystem.
Dialpad Expands Into Autonomous CX With Agentic AI Platform Launch
Dialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad’s phased rollout focuses on execution, integration efficiency, and measured adoption for the midmarket, rather than claiming an early-mover advantage for agentic CX.
Microsoft’s AI Tour Advances “Frontier” Vision of the Enterprise
The Canadian leg of Microsoft’s AI Tour presented a “Copilot everywhere” strategy for “frontier firms.” While data sovereignty was a primary message, important announcements included an open-source Agent Framework, Copilot Studio integrations, and incremental CX features.
How to Stop Leaving Software CapEx on the Table With Agile and DevOps
Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.
Scaling Agile – Essential for Your Organization
So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.
Scrum Destroyed the Product Owner Role
When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.
Conga’s Strategic Pivot: Analyzing the Future of Revenue Lifecycle Management for Enterprise Leaders
As budgets receive increased scrutiny, technology leaders are looking for ways to unlock efficiencies and capabilities within their organizations. The Conga Connect conference underscored this reality, with conversations about the evolution of revenue lifecycle management (RLM) and the essential need for discovering hidden value, connecting disparate systems and teams, and increasing innovation.
Zoho One Release Expands Platform With New Apps and Services for a Hybrid Work World
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
The Three C’s of Enterprise Collaboration Software
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
Transforming Asset-Heavy Industries: How Centralized Data Governance and AI Automation Drive Operational Excellence
Implementing a centralized data governance solution requires substantial effort and change management. An organization will need commitment from its leadership and buy-in from the teams that manage and use the data. Success depends on pairing technology with the right processes and governance culture internally.
Salesforce Acquires Informatica to Create a New Platform for Agentic AI
With Salesforce’s acquisition of Informatica, we can expect Salesforce to continue its pursuit of building an agentic AI platform. Let’s have a look at the new opportunities it opens and how it could impact existing customers.
Zoho’s Dual Focus: Serving Small Business and Enterprise Through Product-Led Growth and AI Innovations
Zoho’s #SMZ25 conference in San Antonio in September 2025 served as a platform for deep dives into the company’s core strategy, offering insights beyond product launches. My discussion with Raju Vegesna, the company’s chief evangelist, revealed a long-term, deliberate approach to business software. The conversation touched upon Zoho’s product-led growth, its distinctive dual focus on small business and enterprise, and its competitive stance against much larger players.
Can Data-Driven Student Retention Strategies Make an Impact?
Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.
State of Major Education LMS Conferences in Wake of COVID-19
Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.
Online Learning Rises in Response to COVID-19
As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.
Conga’s Strategic Pivot: Analyzing the Future of Revenue Lifecycle Management for Enterprise Leaders
As budgets receive increased scrutiny, technology leaders are looking for ways to unlock efficiencies and capabilities within their organizations. The Conga Connect conference underscored this reality, with conversations about the evolution of revenue lifecycle management (RLM) and the essential need for discovering hidden value, connecting disparate systems and teams, and increasing innovation.
Is Your IT Equipment Lease Missing the Lessor’s Primary Obligation?
When leasing IT equipment, the lessor (the company providing the equipment) has one main obligation. However, most leases overlook this critical aspect completely, exposing the lessee (the organization leasing the equipment) to unnecessary risk.
What’s in a Name? A Lot if You Are Leasing
If you want to lease IT equipment, you have many options with regard to potential lessors (the leasing companies). In fact, some manufacturers lease equipment directly to their customers … or do they?
Beyond Legacy Systems: How Verkada's Cloud Architecture Revolutionizes Physical Security
We examine Verkada's history, market position, and core offerings, providing an expert’s perspective informed by three decades of security architecture experience.
Data-Informed Decisions to Increase Revenue With IDeaS’ G3 Revenue Management System
IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.
Bosch’s INTEOX positioned as “First Fully Open Camera Platform”
Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.
Experian eCare NEXT Connects Revenue Cycle Management and Clinical Workflows
As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.
Zoho Joins Major AI Players by Launching Zia LLM, Providing a Competitive Advantage to Zoho Customers
Zoho introduced multiple advancements in artificial intelligence. The prime announcement is the launch of Zia LLM, which includes three proprietary large language models. In keeping with the core principle that Zoho follows, which is to own its code and infrastructure, Zia LLM models are homegrown using the NVIDIA AI Accelerated computing platform. Zoho now joins a select group of global companies that have truly proprietary, foundational LLMs developed from the ground up.
Cornerstone’s Spark 2025 – From Learning Platform to Strategic Workforce Planning Enhanced by AI
In May 2025, Cornerstone’s Analyst Day and Spark 2025 conference marked the next step in its evolution from a learning technology application suite into an HR technology platform with Cornerstone Galaxy. Attended by many global analysts, the event highlighted Cornerstone’s commitment to innovation, affordability, and customer-centric solutions through a series of impactful announcements.
UKG – New Management Brings New Energy and More on AI
UKG has announced a series of changes in leadership this year. What has been accomplished and what is to be expected?
The Death of Moore's Law and the Birth of the AI Factory at Nvidia’s 2025 GTC Conference
As organizations look to expand their AI capabilities, platform providers will likely present options as more companies like AMD and Broadcom develop competitive chips.
Insights From HPE’s 2025 Securities Analyst Meeting
When vendors address investors through securities analyst meetings, they generally provide market insights and pragmatic guidance on their place in the market. HPE’s annual securities analyst meeting on October 15, 2025, was no exception as it addressed the securities market for the first time since closing the Juniper Networks acquisition in July 2025.
Platform9: Enterprise-Ready Private Cloud Platform for VMware Replacement and Beyond
Platform9 provides a compelling alternative for private cloud users looking to migrate away from the VMware platform.
Insights From HPE’s 2025 Securities Analyst Meeting
When vendors address investors through securities analyst meetings, they generally provide market insights and pragmatic guidance on their place in the market. HPE’s annual securities analyst meeting on October 15, 2025, was no exception as it addressed the securities market for the first time since closing the Juniper Networks acquisition in July 2025.
Zoho and NVIDIA Join Forces to Enhance AI With Tailored, Efficient Models
Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho's SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.
Revolutionizing IT Crisis Management: Insights From eProc Solutions Founder Oren Rosen at Info-Tech LIVE
In a session titled “Resolving IT Crises Instantly – Transforming IT Efficiency and Business Continuity” Oren Rosen of eProc Solutions shared insights on resolving IT crises instantly at Info-Tech LIVE 2024.
Insights From HPE’s 2025 Securities Analyst Meeting
When vendors address investors through securities analyst meetings, they generally provide market insights and pragmatic guidance on their place in the market. HPE’s annual securities analyst meeting on October 15, 2025, was no exception as it addressed the securities market for the first time since closing the Juniper Networks acquisition in July 2025.
Arista’s Enterprise Push Is Coming to Fruition
On July 1, 2025, Arista Networks announced the acquisition of VeloCloud from Broadcom, rounding out its enterprise campus/branch networking suite. One of the leading SD-WAN solutions, with reportedly over 20,000 enterprise customers worldwide, VeloCloud gives Arista a new entry path into the enterprise market.
Zoho's Strategic Play: Targeting Solopreneurs With a New Suite of Solutions
Zoho Corporation, known for its self-funded and expansive business software suite, used its small business event #SMZ25 in San Antonio on September 3, 2025, as a platform to outline a new direction aimed at sole proprietors. The centerpiece of the announcements was Zoho Solo, a single application pitched as a low-cost, all-in-one entry point into the larger Zoho ecosystem. The company presented Solo as a way for micro-businesses to get started quickly while remaining on a path to scale into the broader Zoho offering.
LexisNexis CounselLink+ Introduces AI to Enhance Its Legal Suite
LexisNexis has embedded its Protégé AI assistant into CounselLink+, enabling in-house legal teams to automate matter and invoice summarization, visualize spend and workload data, and access embedded legal content. The platform now combines AI efficiency, contract-to-matter linking, and deep integration with the LexisNexis ecosystem to streamline legal operations and support data-driven decision-making.
Zendesk AI Summit Introduces Resolution Platform and Voice AI Agents
Zendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed through the HyperArc acquisition. The updates primarily benefit organizations already invested in Zendesk’s ecosystem.
Dialpad Expands Into Autonomous CX With Agentic AI Platform Launch
Dialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad’s phased rollout focuses on execution, integration efficiency, and measured adoption for the midmarket, rather than claiming an early-mover advantage for agentic CX.
Salesforce Introduces Next Gen Marketing Cloud for Improved Engagement
In 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new “agentic marketing” model in which autonomous AI agents independently build, personalize, and optimize campaigns. The update marks Salesforce’s push to fuse sales, service, and marketing into a single data-driven customer journey by replacing the era of “do not reply” messaging with real-time engagement.
Negotiating Your State and Local Government (Municipality) 5G Implementation
5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.
Not Your Parents’ GIS
Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.
Esri Advances Its Development Platform
Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.
IRONSCALES: Revolutionizing Integrated Cloud Email Security With AI and User-Centric Design
In our email security SoftwareReviews quadrant, IRONSCALES stands out as a leader with its integrated cloud email security (ICES) solution, now often called integrated cloud workspace security (ICWS).
Assessing Onfido: Combating Fraud With AI-Based Identity Verification
In the digital realm, trust is currency. Without robust identity verification, online interactions become a breeding ground for fraud and exploitation.
Proteus-Cyber Provides a Tactical Solution for Schrems II Stress With the Transfer Impact Assessment (TIA) Tool
The recent Schrems II invalidation of the EU-US Privacy Shield has added a layer of difficulty for organizations that operate across borders, as they now require additional contractual clauses and measures in place to ensure data can transfer freely. Privacy program management vendor Proteus-Cyber offers a streamlined solution with the release of its Transfer Impact Assessment tool.
Zoho’s Dual Focus: Serving Small Business and Enterprise Through Product-Led Growth and AI Innovations
Zoho’s #SMZ25 conference in San Antonio in September 2025 served as a platform for deep dives into the company’s core strategy, offering insights beyond product launches. My discussion with Raju Vegesna, the company’s chief evangelist, revealed a long-term, deliberate approach to business software. The conversation touched upon Zoho’s product-led growth, its distinctive dual focus on small business and enterprise, and its competitive stance against much larger players.
Zoho's Strategic Play: Targeting Solopreneurs With a New Suite of Solutions
Zoho Corporation, known for its self-funded and expansive business software suite, used its small business event #SMZ25 in San Antonio on September 3, 2025, as a platform to outline a new direction aimed at sole proprietors. The centerpiece of the announcements was Zoho Solo, a single application pitched as a low-cost, all-in-one entry point into the larger Zoho ecosystem. The company presented Solo as a way for micro-businesses to get started quickly while remaining on a path to scale into the broader Zoho offering.
Zendesk AI Summit Introduces Resolution Platform and Voice AI Agents
Zendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed through the HyperArc acquisition. The updates primarily benefit organizations already invested in Zendesk’s ecosystem.
Dialpad Expands Into Autonomous CX With Agentic AI Platform Launch
Dialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad’s phased rollout focuses on execution, integration efficiency, and measured adoption for the midmarket, rather than claiming an early-mover advantage for agentic CX.
Salesforce Introduces Next Gen Marketing Cloud for Improved Engagement
In 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new “agentic marketing” model in which autonomous AI agents independently build, personalize, and optimize campaigns. The update marks Salesforce’s push to fuse sales, service, and marketing into a single data-driven customer journey by replacing the era of “do not reply” messaging with real-time engagement.
JDA Integrates Workforce and Warehouse Labor Management Software Functions to Deliver Value in the Warehouse
JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.
Offsetting the Cost of Car Ownership With Metromile and Turo
Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.
Supply Chain Visibility and Global Trade Management Come Together With E2open and Amber Road
A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.
Finastra Launches Securities Financing Transaction Regulation Support
Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.
Three Global Banks Sign Up for Finastra’s Blockchain-Based LenderComm
Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.
Feeling Insecure at Wolters Kluwer After Security Breach
Wolters Kluwer suffers security breach after poor security management.
How to Stop Leaving Software CapEx on the Table With Agile and DevOps
Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.
Scaling Agile – Essential for Your Organization
So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.
Scrum Destroyed the Product Owner Role
When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.
Beyond Legacy Systems: How Verkada's Cloud Architecture Revolutionizes Physical Security
We examine Verkada's history, market position, and core offerings, providing an expert’s perspective informed by three decades of security architecture experience.
Data-Informed Decisions to Increase Revenue With IDeaS’ G3 Revenue Management System
IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.
Bosch’s INTEOX positioned as “First Fully Open Camera Platform”
Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.
Experian eCare NEXT Connects Revenue Cycle Management and Clinical Workflows
As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.
Can Data-Driven Student Retention Strategies Make an Impact?
Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.
State of Major Education LMS Conferences in Wake of COVID-19
Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.
Online Learning Rises in Response to COVID-19
As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.
JDA Integrates Workforce and Warehouse Labor Management Software Functions to Deliver Value in the Warehouse
JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.
Supply Chain Visibility and Global Trade Management Come Together With E2open and Amber Road
A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.
SAP Partners Up With Uber Freight to Bring the Freight Industry to the Next Level of Automation and Better the Environment
SAP and Uber Freight are taking on a joint venture to integrate Uber Freight into SAP Logistics Business Network. The goal is to simplify load management and execution by enabling customers to leverage transportation rates from the Uber Freight network of reliable drivers. As a positive “side effect,” better utilization of unused trucks can make a positive impact on environment. For those looking for a convincing reason to go with one supply chain management system or ERP vendor over the other, this might be it.
Not Your Parents’ GIS
Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.
Esri Advances Its Development Platform
Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.
Insights for CIOs From Esri’s Public Sector CIO Summit
Esri recently hosted the sixth annual Public Sector CIO Summit. Key topics included the role of emerging technology, emerging trends like location intelligence and smart cities, and the need to create “wins” to demonstrate IT’s value.
Integration Capabilities Will Drive Restaurant Operators’ Selection of Restaurant Manager’s POS System
POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.
Silverware POS Unveils Contactless Phone-to-Table Guest Dining Experiences
As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.
PARk it Can Make Restaurants POS-Digital in 24 Hours
As COVID-19 swept across the globe, many food and beverage operators were forced to switch to pick-up or delivery methods only. PAR’s novel solution PARk it supplies operators with a mobile method to continue serving their customers during this time.
Offsetting the Cost of Car Ownership With Metromile and Turo
Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.