Service Desk Roadmap

Author(s): Mahmoud Ramin

The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project. Use the roadmap in conjunction with the project blueprint, Standardize the Service Desk, to define service desk project tasks, their owners, priorities, and timeline.

Tags

Service desk, service desk software, ITSM tool, incident, severity, impact, request, knowledgebase, staffing, categories, catyegorization, prioritization, priorities, escalation, workflow, customer service, project handover, service management, implementation roadmap, Roadmap, Implementation plan, Task priority, Timeline

View the Complete Blueprint:

Thought model representing Standardize the Service Desk

Standardize the Service Desk

Build a solid foundation for future IT service improvements.

Related Content: Infrastructure and Operations

Thought model representing Service Desk Roles and Responsibilities Guide

Service Desk Roles and Responsibilities Guide
Thought model representing Incident Management and Service Desk Workflows

Incident Management and Service Desk Workflows
Thought model representing Sample Communication Plan

Sample Communication Plan
Thought model representing Service Desk Project Summary

Service Desk Project Summary
Thought model representing Ticket and Call Quality Assessment Tool

Ticket and Call Quality Assessment Tool
© Info-Tech Research Group | Terms of Use | Privacy Policy