Operations
Topics
Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
|
Industry-Specific BIA GuidelinesIncorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs. |
|
Service Desk Technician IThe Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,... |
|
Service Desk Technician IIThe Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving... |
|
Document and Maintain Your Disaster Recovery PlanThe traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis. |
|
Document and Maintain Your Disaster Recovery Plan – Phases 1-3This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP. |
|
DRP Publishing and Document Management Solution Evaluation ToolDetermine the best strategy for publishing your disaster recovery plan using this tool. |
|
Document and Maintain Your Disaster Recovery Plan – Phase 1: Streamline DRP DocumentationThis phase of Document and Maintain Your Disaster Recovery Plan will help you create visual-based documentation. |
|
Document and Maintain Your Disaster Recovery Plan – Phase 2: Select the Optimal DRP Publishing StrategyThis phase of Document and Maintain Your Disaster Recovery Plan will help you select a DRP publishing strategy. |
|
BCM Tool – RFP Selection CriteriaA list of criteria for selecting a BCM tool. It can be added to an RFP. |
|
