Operations

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution

This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.

Service Desk Outsourcing RFP Scoring Tool

This tool will help you score the responses from your vendor to assist in your selection.

Customer Journey Map

Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.

Administrative Rights Policy

The administrative rights policy grants access to individuals’ desktop, laptop, or other end-user devices within a company for those who are qualified and cleared to use...

DRP High-Level Process

Overview of Info-Tech's DRP development workflow.

Data Center Access Policy

The data center access policy will outline the standards for regulating access to the company data center(s).

Remote Access Policy

The remote access policy creates restrictions for connecting to a company’s internal network from external hosts via remote access technology or for utilizing the internet...

Server Configuration Policy

The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.

Improve IT-Business Alignment Through an Internal SLA

The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...

Improve IT-Business Alignment Through an Internal SLA – Executive Brief

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.
Service Desk Outsourcing RFP Scoring Tool This tool will help you score the responses from your vendor to assist in your selection.
Customer Journey Map Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
Administrative Rights Policy The administrative rights policy grants access to individuals’ desktop, laptop, or other end-user devices within a company for those who are qualified and cleared to use...
DRP High-Level Process Overview of Info-Tech's DRP development workflow.
Data Center Access Policy The data center access policy will outline the standards for regulating access to the company data center(s).
Remote Access Policy The remote access policy creates restrictions for connecting to a company’s internal network from external hosts via remote access technology or for utilizing the internet...
Server Configuration Policy The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
Improve IT-Business Alignment Through an Internal SLA The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
Improve IT-Business Alignment Through an Internal SLA – Executive Brief Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

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Types of Content

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