In evaluating the market space for a telecom expense management (TEM) solution, Info-Tech’s analysts looked at the following vendor attributes:
- Breadth and depth of functional capabilities.
- Vendor footprint (vendor market presence, vendor share of mind, vendor stability and long-term viability).
- Focus on vertical-specific capabilities and localized support model.
- Customization potential and ease of use.
- Affordability transparency.
