Infrastructure & Operations
Topics
Crisis Management: Guidance for Handling Your Service DeskIn times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers... |
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Carrot or Stick? Addressing Ungoverned IT During COVID-19The onset of emergency remote work, especially with the COVID-19 outbreak, raises important security issues about ungoverned IT. With employees suddenly needing to work... |
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Pandemic Response Risk AssessmentUse this tool to guide your assessment of risks and issues related to the pandemic response. |
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COVID-19 Daily Summary – March 18, 2020: Build Your Pandemic Response PlanOur analysts are standing by around the clock to answer your questions and help you build and implement your pandemic response plan. Call us now to schedule your... |
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Develop a COVID-19 Pandemic Response PlanCOVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan. |
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Emergency Remote Work Plan ChecklistsThis tool provides checklists for emergency remote work, from "day one" to "one-to-two weeks." |
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Wiki Collection for Collaboration ToolsThis tool compiles and organizes a list of wikis for popular collaboration tools. |
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Emergency Remote Work PolicyThis template codifies your emergency remote work plan into a policy document. |
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Work-From-Home Requirements ToolIdentify business and IT requirements to support work-from-home initiatives as part of your pandemic response plan. |
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Pandemic Response Plan ExampleModify this example to create your pandemic response plan. |
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