Infrastructure & Operations

Disruptive Technology Research Database Tool

This tool will help you keep track of your longlist of disruptive technologies over time. Remember: analysis of disruption is an iterative process.

Exploit Disruptive Infrastructure Technology – Phases 1-3

This storyboard will help you create a diverse disruptive technology working group, a shortlist of disruptive technologies, and a proof of concept plan for each shortlisted...

Exploit Disruptive Infrastructure Technology

As a CIO, there is a need to move beyond day-to-day technology management with an ever-increasing need to forecast technology impacts. Not just from a technical perspective...
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Domino – Maintain, Commit to, or Vacate? Storyboard

Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...

Domino – Maintain, Commit to, or Vacate?

​Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...

Event Management Roadmap

Use this tool to implement and continually improve upon your event management process.

Event Management Workflow

Use this template to help define your event management handoffs to other service management practices.

Event Management Catalog

Use this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events.

Event Management Cookbook

Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...

Engineer Your Event Management Process – Phases 1-3

Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
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