Infrastructure & Operations

Service Request Workflows

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

Nonstandard Request Assessment

Use this template to determine what information is needed for vetting software requests coming into the organization.

Reduce Shadow IT With a Service Request Catalog Storyboard

Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...

Reduce Shadow IT With a Service Request Catalog

As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...

Embrace the Inevitability of Multicloud Storyboard

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

Embrace the Inevitability of Multicloud

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

ITAM Vendor Evaluation Workbook

Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.

Cloud Services Resilience Summary

Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.

SaaS Incident Response Workflows

Use these examples to guide your efforts to create cloud incident response workflows.

Cloud Services Incident Risk and Mitigation Review Tool

Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.

Service Request Workflows Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
Nonstandard Request Assessment Use this template to determine what information is needed for vetting software requests coming into the organization.
Reduce Shadow IT With a Service Request Catalog Storyboard Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
Reduce Shadow IT With a Service Request Catalog As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
Embrace the Inevitability of Multicloud Storyboard For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
Embrace the Inevitability of Multicloud For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
ITAM Vendor Evaluation Workbook Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.
Cloud Services Resilience Summary Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
SaaS Incident Response Workflows Use these examples to guide your efforts to create cloud incident response workflows.
Cloud Services Incident Risk and Mitigation Review Tool Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.

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