Infrastructure & Operations

Skills Development on the Mainframe Platform Storyboard

An overview of the solutions available to support your mainframe training and skills development needs.

Skills Development on the Mainframe Platform

The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.

ITAM Data Dictionary

Catalog hardware and software data fields, and issues and opportunities related to data collection.

Automate IT Asset Data Collection Storyboard

Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.

Automate IT Asset Data Collection

Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.

Workflow Activity: Onboarding Example

Use this workflow as an example of the output of an onboarding workflow-improvement activity.

Build Better Workflows Storyboard

Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.

Build Better Workflows

You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...

The ITSM Vendor Evaluation Workbook

Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively, your...

Disaster Recovery Test Plan Template

Use this template to document a DR test plan.

Skills Development on the Mainframe Platform Storyboard An overview of the solutions available to support your mainframe training and skills development needs.
Skills Development on the Mainframe Platform The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.
ITAM Data Dictionary Catalog hardware and software data fields, and issues and opportunities related to data collection.
Automate IT Asset Data Collection Storyboard Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.
Automate IT Asset Data Collection Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
Workflow Activity: Onboarding Example Use this workflow as an example of the output of an onboarding workflow-improvement activity.
Build Better Workflows Storyboard Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
Build Better Workflows You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
The ITSM Vendor Evaluation Workbook Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively, your...
Disaster Recovery Test Plan Template Use this template to document a DR test plan.

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