Infrastructure & Operations

Termination Logistics Tool

Use this tool to carry out and communicate terminations smoothly through thoughtful planning and consideration of the termination's impact.

Right-Size the Service Desk for Small Enterprise

Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Printer Policy Template

Use this printer policy is to facilitate the appropriate and responsible business use of its printer assets as well as control printer cost of ownership by preventing waste...

Managed Print Services RFP Template

Use this request for proposal (RFP) template to invite prospective vendors to submit a proposal to supply multifunction printers or provide fully managed printing services. 

Managed Print Services RFP Vendor Proposal Scoring Tool

Use this scoring tool to help assess which vendor proposal can best meet your managed printing services requirements in an objective way. Use this scoring tool in...

Managed Print Services Vendor Assessment Questions

Use this document as a “shopping list” to jump start an initial draft of the RFP and, more importantly, scoring requirements.

End-User Print Requirements Survey

Gather feedback on end-user needs and requirements.

Printer Reduction Tool

Use this printer reduction tool to help you organize your printer inventory, calculate total printing costs, and visualize printer usage.

Enterprise Printing Roles and Responsibilities RACI Guide

Assign key tasks for the project across Strategy & Planning, Vendor Selection, Implementation, and Operation.

Enterprise Printing Project Charter

Document the parameters of the print reduction project, your goals, desired business benefits, and metrics.
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