Infrastructure & Operations
Topics
Service Desk Consolidation Communications and Training Plan TemplateUse this template to develop a communications plan for your service desk consolidation project. |
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Build a Service Desk Consolidation Strategy – Phases 1-3Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one. |
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Build a Service Desk Consolidation StrategySupporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to... |
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What Is Zoom in 2023?This post provides a review of Zoom’s 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia... |
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Microsoft Teams Planning ToolAn Excel tool to help you document the organization’s key collaboration use cases, and prioritize which Teams apps to implement and encourage adoption on. |
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Microsoft Teams End-User Satisfaction SurveyUse this survey to capture end user feedback on their collaborative use of Microsoft Teams. |
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Collaborate Effectively in Microsoft Teams StoryboardSet up your users for Teams collaboration success. Create a process that improves their ability to access, understand, and maximize their use of your chosen collaboration... |
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Collaborate Effectively in Microsoft TeamsCollaboration is as much an art as a science. IT can help users collaborate more effectively in Teams by removing friction – while still maintaining guardrails – for users... |
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FinOps RACI ChartThis RACI chart tool will help you define and assess the current state of FinOps activities and assign ownership to each. |
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Get Started With FinOps StoryboardThis storyboard will help you define FinOps roles and structure of the FinOps and other teams, identify key activities, and assign ownership to each. It will also provide... |
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