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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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I speak to many cybersecurity vendors, some are good, some are not memorable, but others excel. Recently, one company I briefed with stood out to me for its innovative...
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BackBox represents the next generation in network automation, establishing itself as a network infrastructure integrity platform. Its robust IntelliChecks capabilities and...
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In a session titled “Resolving IT Crises Instantly – Transforming IT Efficiency and Business Continuity” Oren Rosen of eProc Solutions shared insights on resolving IT...
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Good asset data can inform every important IT decision, and IT Asset Management can deliver unexpected returns to savvy IT professionals. To deliver accurate, actionable,...
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Shadow IT and business-managed software may be increasing security risk. Learn how SaaS management tools will help you to discover and manage your SaaS environment to...
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Explore what to automate in order to improve infrastructure, service support, and customer experience.
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In an increasingly cloud-centric world, cost management can be a competitive differentiator. FinOps allows CIOs to align strategic cloud cost management and organizational...
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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AI features and initiatives can be overwhelming, and if not prioritized, they may become counterproductive. A deliberate and planned ITOps automation strategy can...
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