Infrastructure & Operations

NICE Enlighten AI – The Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Global CrowdStrike Outage: Key Response Steps

On July 19, 2024, a defective update to CrowdStrike’s Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that...

A Deep Dive Into Eracent: SBOM Management, Vulnerability Analysis, and Beyond

Eracent is a privately held IT asset management (ITAM), software asset management (SAM) and cybersecurity solution provider founded in 2000. Their roots trace back to AT&T,...

FinOps Vendor Evaluation Workbook

This spreadsheet helps you formalize selection of cloud cost management platforms and set starting point for platform evaluation.

FinOps Roadmap

This Excel-based roadmap tool helps track outstanding implementation activities from your FinOps project.

FinOps Roles and Terminology Guide

This formal template helps you document FinOps roles and common FinOps terminology.

Performance Scorecard Template

Use this template to set a motivating system for improving cost management.

FinOps Strategy Template

This leadership-ready template helps you summarize your FinOps strategy.

Build a FinOps Strategy to Enable Dynamic Cloud Cost Management – Phases 1-3

This research helps you build FinOps processes for efficient cloud cost management and prepare to use automation for proactive cloud resource management.
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