Infrastructure & Operations
Topics
Service Desk Training DeckA lightweight documentation of the service desk’s standardized processes. |
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Service Desk Metrics WorkbookSimplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk. |
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Service Desk Project SummaryStakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements... |
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Standardize the Service Desk – Phases 1-5A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach. |
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Incident Management and Service Desk SOPUse this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier... |
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Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Arista’s Enterprise Push Is Coming to FruitionOn July 1, 2025, Arista Networks announced the acquisition of VeloCloud from Broadcom, rounding out its enterprise campus/branch networking suite. One of the leading SD-WAN... |
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Platform9: Enterprise-Ready Private Cloud Platform for VMware Replacement and BeyondPlatform9 provides a compelling alternative for private cloud users looking to migrate away from the VMware platform. |
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Project Transition Presentation TemplateA customizable PowerPoint template for communicating details of your transition plan across the organization. |
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Transition and Operationalize Incoming ProjectsLeverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product.... |
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