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The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
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The resources in this guide are designed to help you lead effectively through the challenges presented by the 2025 LA Wildfires. We hope this resource serves as a valuable...
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Misinformation and disinformation represent an enormous risk, especially during a crisis. It is critically important to question and fact check all information from...
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Ham radio is an easy answer for emergency communications – here’s how IT leaders can help.
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This note emphasizes the importance of having a crisis management plan to respond swiftly and effectively to various crises, and provides guidance to IT leaders on...
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Driven by Info-Tech research and underpinned by the Info-Tech IT Management & Governance framework, this research examines five key priorities for I&O leaders and offers...
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For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. Traditionally, I&O teams...
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The end-user computing strategy specialist is responsible for designing and implementing the company's end-user computing strategy.
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Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several other...
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A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.
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