Infrastructure & Operations

Pandemic Policy

This template provides a framework for a comprehensive policy in the case of a pandemic breakout within your region and the business continuity guidelines that can be set...

New Additions to Cisco’s Webex Contact Center Portfolio

In this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio.

Avaya Pairs AI Technology With Its CCaaS via Afiniti Partnership

Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service...

Avaya Enhances Capabilities for Avaya Spaces

Avaya has enhanced the capabilities of its cloud meeting and team collaboration app, Avaya Spaces.

Develop ServiceNow Customizations a Little More Easily With a Visual Studio Code Extension

ServiceNow promises to make in-house ServiceNow development a little easier by directly integrating with Microsoft’s popular Visual Studio Code editor.

Google Acquires Mainframe Migration Company Cornerstone

On February 19, Google Cloud announced its acquisition of Cornerstone Technology. This acquisition aligns with Google’s focus on ease of migration as a differentiator for...

The JEDI Saga Continues: Microsoft and DoD Must Pause Work After Court Ruling

The force is not with Microsoft after a US federal judge ordered the company to stop work on its $10 billion Joint Enterprise Defense Infrastructure (JEDI) contract with...

Cisco Expands Data Residency Policies for Webex Teams

In this second brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s expansion of its data residency policies for Webex Teams.

Cisco Announces Webex Assistant for Meetings

In this first brief of four on Cisco’s January launch of upcoming collaboration solutions for 2020, I look at Cisco’s cognitive collaboration offering: Webex Assistant for...

Cisco Announces New Hardware Webex Room USB

In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.

Pandemic Policy This template provides a framework for a comprehensive policy in the case of a pandemic breakout within your region and the business continuity guidelines that can be set...
New Additions to Cisco’s Webex Contact Center Portfolio In this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio.
Avaya Pairs AI Technology With Its CCaaS via Afiniti Partnership Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service...
Avaya Enhances Capabilities for Avaya Spaces Avaya has enhanced the capabilities of its cloud meeting and team collaboration app, Avaya Spaces.
Develop ServiceNow Customizations a Little More Easily With a Visual Studio Code Extension ServiceNow promises to make in-house ServiceNow development a little easier by directly integrating with Microsoft’s popular Visual Studio Code editor.
Google Acquires Mainframe Migration Company Cornerstone On February 19, Google Cloud announced its acquisition of Cornerstone Technology. This acquisition aligns with Google’s focus on ease of migration as a differentiator for...
The JEDI Saga Continues: Microsoft and DoD Must Pause Work After Court Ruling The force is not with Microsoft after a US federal judge ordered the company to stop work on its $10 billion Joint Enterprise Defense Infrastructure (JEDI) contract with...
Cisco Expands Data Residency Policies for Webex Teams In this second brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s expansion of its data residency policies for Webex Teams.
Cisco Announces Webex Assistant for Meetings In this first brief of four on Cisco’s January launch of upcoming collaboration solutions for 2020, I look at Cisco’s cognitive collaboration offering: Webex Assistant for...
Cisco Announces New Hardware Webex Room USB In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.

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