Infrastructure & Operations - Templates & Policies

Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.

Use this template to document the strategy to shift service support left.

Use this template to build the business case and get everyone on board with the shift-left optimization initiative.

Use this template to document service desk process workflows for knowledge creation, usage, and review.

Use this template to document the process through which users will interact with the self-service portal to resolve their issue.

Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.

This strategy template will help you to quickly build an effective approach to digital workspaces.

Concisely explain key project components to senior stakeholders

Analyze user needs to ensure that your digital workspace provides real user value

Use this template to document problems and opportunities with your current backup process.

BCP-DRP Maintenance Checklist Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.
Shift-Left Strategy Use this template to document the strategy to shift service support left.
Shift-Left Stakeholder Buy-In Presentation Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
Knowledge Management Workflows Use this template to document service desk process workflows for knowledge creation, usage, and review.
Self-Service Resolution Workflow Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
Incident Management Workflow Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
Digital Workspace Strategy Template This strategy template will help you to quickly build an effective approach to digital workspaces.
Digital Workspace Executive Presentation Template Concisely explain key project components to senior stakeholders
Sample Digital Workspace Value Proposition Analyze user needs to ensure that your digital workspace provides real user value
Data Protection Value Proposition Canvas Template Use this template to document problems and opportunities with your current backup process.