Infrastructure & Operations - Templates & Policies

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Service Definition Checklist Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
Service Desk Roles and Responsibilities Guide The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
Cloud Cost Management Policy Document your cloud cost management policies.
Cloud Cost Glossary of Terms Define cloud cost management terms.
Service Cost Cheat Sheet Document cost factors by cloud service.
Right-Sizing Workflow Document your process for right-sizing.
Commitment Purchasing Workflow Document your workflow for purchasing commitment discounts.
Cloud Cost Management Task List Document owners, timelines, and next steps to improve your cloud cost management capabilities.
ITAM Project Charter Template Organize your plan to build out your asset management process with a project charter.
Crisis Management Workflow Examples Build your own crisis management workflows using Info-Tech's examples.