Infrastructure & Operations - Storyboard
Topics
Build a Service Support Strategy – Phase 1: Design Target StateThis phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals. |
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Optimize the IT Operations Center – Phases 1-4This storyboard will help you optimize your IT Operations Center for increased reliability and reduced manual repetitive work. |
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Optimize the IT Operations Center – Lightning Phase: Pluck Low-Hanging Fruit for Quick WinsThis phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations. |
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Optimize the IT Operations Center – Phase 1: Get Buy-InThis phase of the blueprint, Optimize the IT Operations Center, will help you get buy-in from business stakeholders by speaking their language. |
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Optimize the IT Operations Center – Phase 2: Define Accountability and MetricsThis phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve. |
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Optimize the IT Operations Center – Phase 3: Assess Gaps and Prioritize InitiativesThis phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement. |
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Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track MetricsThis phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs. |
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Improve Service Desk Ticket Intake – Phases 1-3This storyboard will help you identify opportunities to provide quality and consistent customer service. |
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Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy. |
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Improve Service Desk Ticket Intake – Phase 2: Improve Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel. |
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