Infrastructure & Operations - Storyboard

Improve Service Desk Ticket Intake – Phase 3: Define Next Steps

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.

Create a Right-Sized Disaster Recovery Plan – Phases 1-4

This storyboard will help you close the gap between your DR capabilities and service continuity requirements.

Prepare for Cognitive Service Management – Storyboard

This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...

Build Your Infrastructure Roadmap – Phases 1-4

This storyboard will help you become a true strategic partner by aligning Infrastructure's work with business value.

Build Your Infrastructure Roadmap – Phase 2: Analyze Technology

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you analyze your existing technology and curate potential new technology...

Build Your Infrastructure Roadmap – Phase 3: Build the Roadmap

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you communicate your roadmap to business stakeholders.

Build Your Infrastructure Roadmap – Lightning Phase: Fast-Track Your Infrastructure Roadmap for Early Value

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you build a roadmap in an hour.

Build Your Infrastructure Roadmap – Phase 4: Improve the Process

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you iterate on the process for continual improvement, to deliver every more...

10 Secrets for Successful Disaster Recovery in the Cloud – Storyboard

This storyboard provides you with the 10 secrets for success in cloud-based DR deployment.

Establish a Communication and Collaboration System Strategy – Phases 1-3

This storyboard will help you improve your approach to collaboration services.
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