Infrastructure & Operations - Blueprints
Topics
Build a Chatbot Proof of ConceptLay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot... |
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Deliver a Customer Service Training Program to Your IT DepartmentDeliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery... |
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Take Control of Cloud Costs on Microsoft AzureDevelop processes, procedures, and policies to effectively manage cloud costs. |
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Take Control of Cloud Costs on AWSDevelop processes, procedures, and policies to effectively manage cloud costs. |
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IT Asset Management (ITAM) Market OverviewAsset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another hard-to-manage asset.... |
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Implement Crisis Management Best PracticesBuild an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety incidents... |
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Implement Infrastructure Shared ServicesIt looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services.... |
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Build a Cloud Security StrategyInfo-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across... |
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Optimize the Service Desk With a Shift-Left StrategyShift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and... |
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Build a Digital Workspace StrategyThe most important aspect of implementing a digital workspace is organizational change management. To truly take advantage of these advertised benefits, IT needs a strategy... |
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