Infrastructure & Operations - Blueprints
Topics
Manage the Active Directory in the Service DeskIdentity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with poor... |
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Manage Your Technical DebtTechnical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their... |
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IT Service Management Selection GuideRegardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice.... |
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Incident Management for Small EnterpriseThe ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will... |
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Build a Chatbot Proof of ConceptLay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot... |
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Deliver a Customer Service Training Program to Your IT DepartmentDeliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery... |
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Take Control of Cloud Costs on Microsoft AzureDevelop processes, procedures, and policies to effectively manage cloud costs. |
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Take Control of Cloud Costs on AWSDevelop processes, procedures, and policies to effectively manage cloud costs. |
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IT Asset Management (ITAM) Market OverviewAsset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another hard-to-manage asset.... |
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Implement Crisis Management Best PracticesBuild an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety incidents... |
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