|
Learn more about adopting a CEO mindset and running IT by the numbers in this LIVE 2025 keynote presentation.
|
|
|
The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality....
|
|
|
Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams...
|
|
|
As hybrid and fully remote work cements itself as a mainstay of modern society, end user computing devices are increasingly core enablers of productivity and value.
|
|
|
IT operations are increasingly exploring automation as a critical lever for driving efficiency and innovation – but automation is complex and successful implementations...
|
|
|
Ensuring IT infrastructure keeps pace with constant technological change is not just a technical challenge but a strategic imperative – falling behind will leave your...
|
|
|
For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. Traditionally, I&O teams...
|
|
|
Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
|
|
|
When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve this, you must determine...
|
|
|
For many organizations, jumping on the cloud bandwagon has not translated into immediate cost savings. Complex pricing models, misallocation of resources, and other hidden...
|
|
