Infrastructure & Operations - Blueprints
Topics
Define Service Desk Metrics That MatterDeciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the... |
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Improve Service Desk Ticket Queue ManagementTaking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,... |
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Drive Ongoing Adoption With an M365 Center of ExcellenceUser adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers, and rationalize legacy... |
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Enterprise Network Design ConsiderationsThe enterprise network of 2020 and beyond is changing, with increasing distributed services, “off network” services, remote users, and security threats. Depending on how... |
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Build a Minimum Viable Product for Data Classification With Microsoft 365Information protection and governance is NOT something you do once and then you are complete. It is a constant process where you start with the basics (MVP) and enhance... |
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IBM i Migration ConsiderationsThe IBM i remains a vital platform for many businesses and continue to deliver exceptional reliability and performance and play a key role in the enterprise. With the... |
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Considerations for a Move to Virtual DesktopsVDI and DaaS users expect their user experience to be at least equal to that provided by a physical PC, and they do not care about the underlying infrastructure. If the... |
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Understand the Difference Between Backups and ArchivesBackup and archive are two very different operations that are quite often confused or misplaced. IT and business leaders are tasked with protecting corporate data from a... |
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Infrastructure & Operations Priorities 2022We have spent the last three months gathering signals from key vendors, standards bodies, industry organizations, notable tech influencers, reputable media, Info-Tech... |
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Run Better MeetingsThe pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity... |
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