Infrastructure & Operations - Blueprints

Re-Envision Enterprise Printing

Re-envision your enterprise print environment by documenting your current printer inventory, costs, and usage; identifying opportunities to reduce print; developing a...

Define Requirements for Outsourcing the Service Desk

Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...

Data Backup Moves Closer to Data Protection

The rise of cybersecurity risks has led backup vendors to evolve their products to counter these risks. This document describes the path to that change, what the new...

Design Your Cloud Operations

Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational framework...

Build an ITSM Tool Implementation Plan

An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...

Implement a Transformative IVR Experience That Empowers Your Customers

IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper strategies...

Exploit Disruptive Infrastructure Technology

As a CIO, there is a need to move beyond day-to-day technology management with an ever-increasing need to forecast technology impacts. Not just from a technical perspective...

Domino – Maintain, Commit to, or Vacate?

Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...

Engineer Your Event Management Process

Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...

Transform Your Field Technical Support Services

With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...

Re-Envision Enterprise Printing Re-envision your enterprise print environment by documenting your current printer inventory, costs, and usage; identifying opportunities to reduce print; developing a...
Define Requirements for Outsourcing the Service Desk Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
Data Backup Moves Closer to Data Protection The rise of cybersecurity risks has led backup vendors to evolve their products to counter these risks. This document describes the path to that change, what the new...
Design Your Cloud Operations Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational framework...
Build an ITSM Tool Implementation Plan An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
Implement a Transformative IVR Experience That Empowers Your Customers IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper strategies...
Exploit Disruptive Infrastructure Technology As a CIO, there is a need to move beyond day-to-day technology management with an ever-increasing need to forecast technology impacts. Not just from a technical perspective...
Domino – Maintain, Commit to, or Vacate? Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...
Engineer Your Event Management Process Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...
Transform Your Field Technical Support Services With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...

Infrastructure & Operations - Blueprints

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