Managing IT
Topics
Types of Content
Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Red Hat Customers Should Be Reeling From IBM’s BuyoutThe announcement that IBM is taking over Red Hat may be welcome news to beleaguered and beaten down IBM shareholders, but it should strike a stark warning bell for Red Hat... |
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Dreamforce 2018 Saw ~170,000 Attendees…Welcome to the Platform EconomySalesforce.com has emerged as a leader in the new “Platform Economy,” along with other “cloud kings” such as Microsoft, Service Now, and Palo Alto Networks. The Platform... |
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Infrastructure Outsourcing RFP Scoring ToolUse the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in... |
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Welcome to SAP’s Connected EnterpriseSAP seeks to turn the tables on Salesforce.com by setting the ambitious goal of taking over the number one spot in the CRM enterprise software space. At its recent Sapphire... |
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Is Oracle Finally Poised to Catch up in the Cloud?Oracle has been late to arrive to the “cloud wars” where Amazon.com (AMZN), Microsoft (MSFT), IBM (IBM), and Google (GOOG) have dominated both on the balance sheet and in... |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Targeted AI Hits the ROI Bullseye for SalesforceThe terms artificial intelligence (AI), machine learning, deep learning, and predictive analytics (and others) seem ubiquitous and, in fact, may now be considered table... |
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Key Considerations When Renewing Your Microsoft Enterprise AgreementGiven that the cost involved with an EA is significant, organizations need to carefully evaluate their options prior to renewal time so that they make the right decision.... |
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Beware of Free Software Licensing Help From Software VendorsSoftware vendors’ offers of licensing help or free SAM engagements may not be what they seem to be. Responding immediately out of fear or haste, without adequate... |
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