Managing IT
Topics
Types of Content
Cloud Strategy WorkbookAn Excel-based tool to help you assess individual workloads based on their suitability for the cloud and the risks you will face as part of a potential cloud migration. |
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Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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The Exceptional IT Leadership TeamLearn more in this Info-Tech LIVE 2025 Keynote presentation. |
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An Operational Framework for Rolling Out AI DeckExplore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025. |
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Sample Communication PlanA sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives. |
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IT Service Management Demo Script TemplateUse this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features. |
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Essentials of Vendor Management for Small BusinessThe purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs continue... |
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Interview Guide TemplateUse this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Knowledge ManagerThe Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. |
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