Managing IT
Topics
Types of Content
Issue Log TemplateAn Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance... |
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Vendor List Validation ToolThe Vendor List Validation Tool recommends potential resources in seeking out vendor candidates. Use this tool as a checklist to ensure that all possible resources have... |
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Fast Track Tool: Negotiate ContractsA well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the team... |
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Service Desk Process Standardization Diagnostic ToolWhile most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. |
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Configuration Item RecordThis template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with service... |
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New Service Concept TemplateUse this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case. |
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New Service Proposal TemplatePreparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the... |
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Release and Development ChecklistUse this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software. |
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Service Catalog Requirements ToolService catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog... |
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Service Desk Software TCO Comparison ToolThis Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and... |
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