Managing IT
Topics
Types of Content
Proposal Receipt TemplateUse this tool to track received proposals for each RFP issued. |
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Service Management Maturity AssessmentThis tool will help identify your organization's current service management maturity level. |
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Vendor List Evaluation ToolThis tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a... |
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Service Desk Software TCO Comparison ToolThis Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and... |
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Service Desk Performance Tracking ToolThe service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service... |
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Team Selection ToolThe goal of this tool is to identify members that will make up a work group or project team. This is done by identifying skills that need to be on the team as well as those... |
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On-the-Job Assignment and Evaluation TemplateOn-the-job assignments are the best way to have learners apply newly acquired skills and have them assessed by their supervisors. |
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Management Profile TemplateA management profile is a description of the capabilities (skills and behaviors) and attitudes that an organization’s managers require to drive the business strategy and... |
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Management Development Program Plan TemplateBuilding a management development program involves a lot of moving parts; it's easy to lose track of where you’ve been. Use this Management Development Program Plan... |
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IT Department GoalsThis template provides a simple framework for documenting goals as derived from your strategic and operational plans. |
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