Managing IT - Tools
Topics
Types of Content
IT Customer Service Orientation Assessment ToolA customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core... |
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Fast Track Tool: Manage Vendor PerformanceAchieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor, measuring... |
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Fast Track Tool: Select and Evaluate VendorsEnterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,... |
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Professional Development Program GuideA carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for... |
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