IT Customer Service Orientation Assessment Tool

Author(s): Amanda Fink , Ross Armstrong , Arjun Mohan

Info-Tech’s research shows that a customer-service orientation is a key component of successful, efficient, and well-run IT departments.

Use this tool to evaluate your IT staff who have a customer-service responsibility. The tool will provide recommendations that you should share with each employee and/or team, and use to develop plans to improve their competencies.