Managing IT - Tools
Topics
Types of Content
Service Risk Assessment ToolUse this tool to help classify your services by risk. |
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Service Management Maturity AssessmentThis tool will help identify your organization's current service management maturity level. |
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Service Catalog Requirements ToolService catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog... |
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Service Desk Process Standardization Diagnostic ToolWhile most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. |
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Service Desk Performance Tracking ToolThe service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service... |
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Service Desk Software TCO Comparison ToolThis Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and... |
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Staff Level Allocation ToolThe goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional... |
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Employee Departure Checklist ToolAn exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding... |
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Quality of Turnover ScorecardTrack turnover on a monthly and annual basis to get a clear picture of turnover quality. Use this scorecard to identify how your organization is tracking against turnover... |
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Comparing Staffing Options: Full-Time Employment vs. ContractContractors are more expensive than full-time staffers… or are they? When deciding whether to bring in either a contract worker or FTE (full-time equivalent), focus on... |
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