Vendor Insight Center
Salesforce.com Inc
Salesforce provides cloud applications for sales, customer service, marketing, commerce, analytics, integration, and workflow automation. Its core CRM products are commonly considered by medium and large organizations. Evaluations often examine configuration and customization needs, data and integration architecture, licensing by product and user type, partner dependence, and how newer AI capabilities fit existing governance and operating models.
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Salesforce.com Inc Products
Tableau
Tableau is a visual analytics platform transforming the way we use data to solve problems—empowering people and organizations to make the most of their data. From connection through collaboration, Tableau is a powerful, secure, and flexible end-to-end analytics platform.
Agentforce Sales
The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Salesforce Agentforce Service
Salesforce Agentforce Service (formerly Salesforce Service Cloud) software gives you faster, smarter customer support. Personalize every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, and more.
Salesforce Marketing Cloud Account Engagement
Grow revenue and scale customer engagement with B2B marketing automation software built on an AI CRM. Scale account relationships with AI and unite your customer data on one platform.
Salesforce Platform
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.