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SAP

SAP SuccessFactors HCM

Composite Score

7.9 /10

CX Score

8.2 /10

76 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

Filter By

Strategy and Innovation
Product Impact

Latest Award, 2025

1 Top Rated Capabilities

10 Top Rated Features

2024

Product Impact

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

9% Neutral

90% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Security Protects

Feature Ratings

Average 80

Self-Service Applicant Portal

Talent Management

Employee Record

Reporting and Analytics

Performance Management

Position Management

Benefits Administration

Payroll Administration

Learning and Development

Talent Acquisition

Scheduling

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Also Featured in...

Talent Acquisition Suites

Translation missing: en.product_page.ratings.score 8.5

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Internal Talent Marketplace

Translation missing: en.product_page.ratings.score 7.4

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Talent Management

Translation missing: en.product_page.ratings.score 7.3

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SAP SuccessFactors HCM Reviews

Tigran P.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Great software, which is a little bit pricey

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I only used SAP Success Factors, so it would be hard for me to compare it with similar products.

What is your favorite aspect of this product?

It has a really large set of features. It allows you to manage your team efficiently, set goals for your employees and then check the progress. It also gives you possibility to review your colleagues, your manager and employees who you manage.

What do you dislike most about this product?

It is not very user-friendly. Also, you might need really long time to learn the system, so if you are new to the product most probably you will struggle.Last but not least the software is slow by its nature so you might wait up to 30 seconds after you clicked on something.

What recommendations would you give to someone considering this product?

SAP Success Factors is a powerful software with a lot of features. It is a cloud based software and you can use it with both PC and mobile phone. However it is a very expensive software so if you are short on money I would really recommend you to take a look on another software.

Pros

Reliable
Unique Features
Inspires Innovation
Helps Innovate

Arshad S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Integrated, but lacks features

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Highly integrated and complete solution

What is your favorite aspect of this product?

Performance and Goal Management functionality

What do you dislike most about this product?

Lack of complete features

What recommendations would you give to someone considering this product?

Consider enhancements

Pros

Inspires Innovation
Respectful
Continually Improving Product
Performance Enhancing

Cons

Under Delivered
Less Effective Service
Less Reliable

Meir B.

Role: Human Resources
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Practical database, all Features, no Flash

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors is used across our entire global organization. It is primarily used by the HR professionals like myself, and other business services. It is essentially a database of all employees, with all relevant information you could want to know. We also use it for storing documents related to employees and running reports. All data feeds into ADP Workforce Now, which we also use. These two programs talking to each other is very helpful.

What is your favorite aspect of this product?

Having fields for any kind of data you would need to store on an employee Very comprehensive reporting analytics Integrates and feeds into Payroll systems like ADP so you don't need to update two systems

What do you dislike most about this product?

Loading can be very long at times Would be nice to be able to rearrange the order that different data sets appear UI and visuals look a little bit dated

What recommendations would you give to someone considering this product?

SAP SuccessFactors is helpful when you need to regularly look up employees in your organization and see clear information about them, particularly when you have many employees. The data is much clearer than displayed in a payroll system like ADP or Paylocity. However, if you are a smaller company, it probably would not be necessary. Simply using ADP or a similar system for the same purpose should work fine.

Pros

Reliable
Continually Improving Product
Enables Productivity
Trustworthy

Latest Research

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

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Awards & Recognition

SAP SuccessFactors HCM Ratings

86 Likeliness to Recommend

1 Since last award

92 Plan to Renew

3 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Talent Acquisition Suites

Internal Talent Marketplace

Talent Management

SAP SuccessFactors HCM Reviews

Tigran P.

Great software, which is a little bit pricey

Likeliness to Recommend

Pros

Arshad S.

Integrated, but lacks features

Likeliness to Recommend

Pros

Cons

Meir B.

Practical database, all Features, no Flash

Likeliness to Recommend

Pros

Most Popular SAP SuccessFactors HCM Comparisons

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Title

1
Since last award

3
Since last award

2
Since last award

Feature Ratings

Self-Service Applicant Portal

Talent Management

Employee Record

Reporting and Analytics

Performance Management

Position Management

Benefits Administration

Payroll Administration

Learning and Development

Talent Acquisition

Scheduling

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support