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SAP

SAP SuccessFactors HCM

Composite Score

7.2 /10

CX Score

7.6 /10

22 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

8% Negative

0% Neutral

92% Positive

Pros

Client's Interest First
Includes Product Enhancements
Acts with Integrity
Friendly Negotiation

Feature Ratings

Average 78

HR Systems Interface

Benefits Calculation

Accounting Systems Interface

Self Service Portal

Retirement Plan Tracking

Time and Attendance

Direct Deposit

Compensation Management

Taxation Deduction

Tax Form Preparation

Vacation and Leave Tracking

Vendor Capability Ratings

Average 72

Ease of IT Administration

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Talent Acquisition Suites

Translation missing: en.product_page.ratings.score 8.5

View SAP SuccessFactors HCM in this category (opens in a new tab)

Human Capital Management - Enterprise

Translation missing: en.product_page.ratings.score 7.9

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Translation missing: en.product_page.ratings.score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.3

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Soban R.

Role: Human Resources
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Beast software for human resources services

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Variety of features, easy to use, easy to integrate

What is your favorite aspect of this product?

Organization chart, job requisition, interview central, position creation, offer approval form, onboarding, performance management, and learning and development

What do you dislike most about this product?

Sometimes it takes time to modify the features you are proposing

What recommendations would you give to someone considering this product?

If you are looking for software that provides comprehensive human resources services, such as talent solutions, core HR, collaboration tools, and workforce analytics, then you should choose this software.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Vinod G.

Role: Operations
Industry: Electronics
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Nov 2023

Powerful features but complicated

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors excels with an integrated, cloud-based HCM suite, emphasizing employee experience, continuous performance management, and advanced analytics for data-driven decisions.

What is your favorite aspect of this product?

SAP SuccessFactors for its user-friendly interface and comprehensive approach to human capital management, focusing on employee experience and data-driven insights.

What do you dislike most about this product?

users may sometimes encounter challenges with the complexity of implementation or customization in SAP SuccessFactors, depending on their specific organizational requirements.

What recommendations would you give to someone considering this product?

Consider factors like the size of your workforce, desired features, and integration requirements. Plan for effective implementation with adequate training and support. Additionally, stay informed about updates and new features to make the most of the product's capabilities over time.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Manoj S.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful HR Solution for global companies

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors is different because it works best for big global companies, gives strong local compliance, and connects smoothly with other SAP systems. It’s a full HR suite covering everything from hiring to payroll, making it stronger for complex, multinational needs compared to others like Workday or Oracle.

What is your favorite aspect of this product?

My favourite aspect of SAP SuccessFactors is that it brings all HR processes into one place – from hiring to payroll – making it easier for companies to manage people globally.

What do you dislike most about this product?

The thing I dislike most about SAP SuccessFactors is that it can be complex and costly to implement, and users often need extra training to use all the features well.

What recommendations would you give to someone considering this product?

Invest in user training and change management so employees get the most value

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

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SAP SuccessFactors HCM Ratings

84 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

HR Systems Interface Ability to interface with the organization’s HR system.

Benefits Calculation Ability to calculate benefits

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Acquisition Suites

Human Capital Management - Enterprise

Internal Talent Marketplace

Talent Management

SAP SuccessFactors HCM Reviews

Soban R.

Beast software for human resources services

Likeliness to Recommend

Pros

Vinod G.

Powerful features but complicated

Likeliness to Recommend

Pros

Manoj S.

Powerful HR Solution for global companies

Likeliness to Recommend

Pros

Title

Feature Ratings

HR Systems Interface

Benefits Calculation

Accounting Systems Interface

Self Service Portal

Retirement Plan Tracking

Time and Attendance

Direct Deposit

Compensation Management

Taxation Deduction

Tax Form Preparation

Vacation and Leave Tracking

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization