What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales Engagement Platforms
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 9.0
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Sales Cloud Reviews
Mckenna S.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2025
Sales Force Review
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
I have not really used any similar products in the past, so I am unable to answer this question.
What is your favorite aspect of this product?
Being able to hold a lot of customer information in one area.
What do you dislike most about this product?
Overall, I like to use sales force as it is very user friendly.
What recommendations would you give to someone considering this product?
Make sure it hits all of our companies' needs before agreeing on it!
Pros
- Continually Improving Product
- Reliable
- Respectful
- Client Friendly Policies
Bryson H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
Steep hill intially but worth it
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
The ability to have one source of truth for all of our sales and marketing tools and to gauge our sales/marketing effectiveness by combining all of those aspects.
What is your favorite aspect of this product?
The ability to pull in-depth reports that I build on my own.
What do you dislike most about this product?
There can be a steep learning curve if you're a first-time SFDC user or going through implementation.
What recommendations would you give to someone considering this product?
Give it a real shot but also consider the time and resources you'll need to implement a leader in the CRM space
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Charges for Enhancements
Jeffer sonterry S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted May 2025
''Simplified sales process with Salesforce''
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce lets us organize sales objects with deep customization for smooth experience rather then other competitors and increase the workflow globally.
What is your favorite aspect of this product?
The feature of Flow Builder let us automate tough sales processes and approvals across all the marketing departments for project enhancement this feature is best for me.
What do you dislike most about this product?
It offers simple and basic reporting but more detailed insights could be more helpful for tailoring depth sales reporting.
What recommendations would you give to someone considering this product?
Salesforce gives customize plans for tailoring budget and experience the features that fits for industry team's workflow. AI core functionality such as Leads and opportunities for growing teams to manage the whole process of product marketing and client relation.
Pros
- Efficient Service
- Client's Interest First
- Transparent
- Helps Innovate
Cons
- Charges for Enhancements
