A customer experience management (CXM) technology-enablement roadmap will enable smooth and timely implementation of your initiatives. During this phase, you will create a CXM initiatives roadmap and prioritize initiatives. This phase will take you through the following activities:
Use this phase as part of the full blueprint, Build a Strong Technology Foundation for Customer Experience Management.
Build a Strong Technology Foundation for Customer Experience Management
Design an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your customers.
CXM Strategy Stakeholder Presentation Template
CXM Strategy Project Charter Template
Build a Strong Technology Foundation for Customer Experience Management – Executive Brief
Build a Strong Technology Foundation for Customer Experience Management – Phases 1-3
Build a Strong Technology Foundation for Customer Experience Management – Phase 1: Drive Value with CXM